Return Policy
Last updated: 11/03/2025
Thank you for shopping with MerchVista! We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Include all original packaging, accessories, and tags (if applicable)
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Have a receipt or proof of purchase
Items that are damaged, used, or missing parts not due to our error may not be eligible for a refund.
How to Start a Return
To initiate a return, please contact our customer support team at merchvistastore@gmail.com with your order number and a brief description of the issue.
We’ll provide you with the return instructions and shipping address.
Please do not send any items back without contacting us first.
Return Shipping
Customers are responsible for paying return shipping costs unless the item is defective, damaged, or incorrect due to our error.
We recommend using a trackable shipping method to ensure your return reaches us safely.
Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note: shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at merchvistastore@gmail.com.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Clearance or final sale items
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Perishable goods or custom-made products
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Gift cards or downloadable digital items
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company — it may take time before your refund posts.
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Contact your bank for processing delays.
If you’ve done all this and still haven’t received your refund, please reach out to us at merchvistastore@gmail.com.
Contact Us
If you have any questions about our Return Policy, please reach out:
📧 merchvistastore@gmail.com
📍 Green Bay, Wisconsin